The screen may flash the Surface logo, but remember to continue holding down the buttons for 15 seconds. Battery issues can found in surface 3 that can lead the surface pro 3 to a black screen. But don't worry, Microsoft makes it easy If your Surface tablet is stuck on the Surface screen, your tablet is stuck in a boot loop. There are several ways you can force-quit a frozen program: Click your desktop or any other open window to switch focus away from the frozen app. Do not use this process on Surface Ive been using a surface pro 6 for a year without any problems, but today it got completely frozen and I'm unable to click anything on the screen nor see the mouse pointer, as the touchpad doesn't seem to be working. Surface Pro 6 and Surface Laptop 2 go up for preorder at Best Buy. Step 3: Then when booting into Windows installation interface, you can see there is an option called Repair your computer, then, click it to Troubleshoot interface. Answer (1 of 3): Below are a few fixes which have helped other users resolve their ‘Windows 10 freezes randomly’ problem.
In Windows 10 that screen will look allot like this: Force-quit a frozen program.
